All Systems Operational

About This Site

We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.

Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
WhatsApp Operational
90 days ago
99.99 % uptime
Today
Web Widget Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Alexa Operational
90 days ago
100.0 % uptime
Today
Google Assistant Operational
90 days ago
100.0 % uptime
Today
Facebook Feed Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages ? Operational
90 days ago
99.99 % uptime
Today
X(Twitter) Operational
90 days ago
99.99 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Metrics Operational
90 days ago
100.0 % uptime
Today
Builder Operational
90 days ago
100.0 % uptime
Today
Multiagent Panel Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Datum Operational
90 days ago
100.0 % uptime
Today
Outbound Campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Jelou API Operational
90 days ago
100.0 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Ecommerce API Operational
90 days ago
100.0 % uptime
Today
Cloud Service Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(us-west-2) Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
100.0 % uptime
Today
Civil Register - Ecuador ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Platform routine maintenance Aug 21, 2025 22:00 - Aug 22, 2025 00:00 GMT-05:00

As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry.
Thank you for your understanding and cooperation.

If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai

Schedule:
- EC: 22:00 (GMT-5)
- MX: 21:00 (GMT-6)
- BR: 00:00 (GMT-3)
Posted on Aug 19, 2025 - 19:22 GMT-05:00
Aug 21, 2025
WhatsApp Message Delivery Delays
Resolved - This incident has been resolved.
Aug 21, 16:46 GMT-05:00
Update - We are continuing to work on a fix for this issue.
Aug 21, 16:46 GMT-05:00
Identified - We are currently experiencing delays in message reception and delivery. The issue has been escalated to the corresponding provider, and we can confirm that no data will be lost. All message events are being queued and will be delivered once the service is fully restored.

We apologize for any inconvenience this may cause.
Aug 21, 14:39 GMT-05:00
Intermittent Write Operations in Datum
Resolved - This incident has been resolved.
Aug 21, 12:59 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 10:49 GMT-05:00
Identified - We are currently experiencing intermittent issues with write operations in Datum.
Our technical team is already working to restore normal service as soon as possible. Updates will be provided as we make progress.
Aug 21, 10:00 GMT-05:00
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025
WhatsApp Delay
Resolved - This incident has been resolved.
Aug 13, 16:50 GMT-05:00
Investigating - We are currently experiencing issues with WhatsApp Flows. These are direct WhatsApp issues and will be updated.
Aug 13, 15:55 GMT-05:00
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025
Platform scheduled maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 00:00 GMT-05:00
Scheduled - In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services.
Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum.
If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.
Thank you for your continued trust in us and for being part of our community.
We will continue to work hard to provide you with exceptional service.
Schedule:
- EC: 00:00 (GMT-5)
- MX: 23:00 (GMT-6)
- BR: 02:00 (GMT-3)
Aug 4, 22:51 GMT-05:00
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