All Systems Operational

About This Site

We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.

Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
WhatsApp Operational
90 days ago
99.99 % uptime
Today
Web Widget Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Alexa Operational
90 days ago
100.0 % uptime
Today
Google Assistant Operational
90 days ago
100.0 % uptime
Today
Facebook Feed Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages ? Operational
90 days ago
99.99 % uptime
Today
X(Twitter) Operational
90 days ago
99.99 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Metrics Operational
90 days ago
100.0 % uptime
Today
Builder Operational
90 days ago
100.0 % uptime
Today
Multiagent Panel Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Datum Operational
90 days ago
100.0 % uptime
Today
Outbound Campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Jelou API Operational
90 days ago
100.0 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Ecommerce API Operational
90 days ago
100.0 % uptime
Today
Cloud Service Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(us-west-2) Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
100.0 % uptime
Today
Civil Register - Ecuador ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
Message Processing Delay
Resolved - The issue affecting the processing of messages via WhatsApp has been resolved.
The service is now operating normally, and messages are being sent and received without any issues. We appreciate your patience and understanding during this time.
Jun 17, 14:41 GMT-05:00
Update - We are continuing to monitor for any further issues.
Jun 17, 14:35 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 14:35 GMT-05:00
Update - We are continuing to investigate this issue.
Jun 17, 13:46 GMT-05:00
Investigating - We are experiencing a delay in the processing of messages sent and received via WhatsApp. This may be affecting the timely delivery of automated messages, bot responses, and real-time conversations.

Our technical team is currently investigating the root cause of the incident in order to apply the necessary measures and restore the service as soon as possible.
Jun 17, 13:38 GMT-05:00
Platform scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 17, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:00 GMT-05:00
Scheduled - In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services.
Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum.
If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.
Thank you for your continued trust in us and for being part of our community.
We will continue to work hard to provide you with exceptional service.
Schedule:
- EC: 00:00 (GMT-5)
- MX: 23:00 (GMT-6)
- BR: 02:00 (GMT-3)
Jun 13, 14:43 GMT-05:00
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025
Platform Delay
Resolved - This incident has been resolved.
Jun 14, 13:17 GMT-05:00
Monitoring - The issue affecting the platform’s performance has been successfully resolved.
Our systems are now operating normally.
We appreciate your patience and understanding throughout the process.
Jun 14, 12:57 GMT-05:00
Investigating - A delay has been detected in the platform’s performance. Our team is currently investigating the issue to identify the cause and apply the necessary corrective measures.
We appreciate your understanding and we will keep you all informed of any updates.
Jun 14, 12:45 GMT-05:00
Jun 13, 2025
General Delay
Resolved - This incident has been resolved.
Jun 13, 08:25 GMT-05:00
Monitoring - A fix has been implemented by the providers and we are monitoring the results.
Jun 12, 17:51 GMT-05:00
Identified - Some of our providers, such as GCP:
https://status.cloud.google.com/
and Cloudflare:
https://www.cloudflarestatus.com/
are experiencing intermittent issues, which may cause delays or failures in certain processes.
Jun 12, 14:56 GMT-05:00
Database scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 GMT-05:00
Scheduled - In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services.
Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum.
If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.
Thank you for your continued trust in us and for being part of our community.
We will continue to work hard to provide you with exceptional service.
Schedule:
- EC: 00:00 (GMT-5)
- MX: 23:00 (GMT-6)
- BR: 02:00 (GMT-3)
Jun 12, 06:19 GMT-05:00
Jun 12, 2025
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

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