Investigating - There are issues with the messaging API, and some messages may not be delivered. This has been escalated to the WhatsApp Provider for resolution. We will keep you updated.
Mar 27, 2025 - 23:22 GMT-05:00
Mar 27, 2025 - 23:22 GMT-05:00
About This Site
We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.
Website
Operational
Channels
Degraded Performance
WhatsApp
Degraded Performance
Web Widget
Operational
Facebook Messenger
Operational
Email
Operational
Alexa
Operational
Google Assistant
Operational
Facebook Feed
Operational
Instagram Direct Messages
?
Operational
Platform
Operational
Metrics
Operational
Builder
Operational
Multiagent Panel
Operational
Monitoring
Operational
Datum
Operational
Outbound Campaigns
Operational
API
Operational
Jelou API
Operational
Payments API
Operational
Ecommerce API
Operational
Cloud Service
Operational
AWS Cloud Servers(eu-west-3)
Operational
AWS Cloud Servers(us-west-2)
Operational
External Services
Operational
Civil Register - Ecuador
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Platform scheduled maintenance Apr 3, 2025 00:00-02:00 GMT-05:00
To enhance our platform's performance and provide a superior user experience, we will be performing a scheduled system upgrade. This maintenance aims to improve service stability and efficiency, resulting in a better experience for you.
Maintenance Details:
- Date and Time: Between 12:00 a.m. and 2:00 a.m.
- Impact: During this period, temporary service interruptions may occur. We recommend avoiding the use of the platform during this time, as you may experience disconnections.
We are committed to minimizing disruptions and appreciate your understanding as we work on these improvements.
For any questions or assistance related to this process, please contact our support team at: ayuda@jelou.ai.
Reference Time Zones:
- Colombia (GMT-5): 12:00 a.m.
- Mexico (GMT-6): 11:00 p.m.
- Brazil (GMT-3): 2:00 a.m.
Thank you for your trust and for being part of our community! We will continue striving to deliver exceptional service.
Posted on Mar 31, 2025 - 09:31 GMT-05:00
Maintenance Details:
- Date and Time: Between 12:00 a.m. and 2:00 a.m.
- Impact: During this period, temporary service interruptions may occur. We recommend avoiding the use of the platform during this time, as you may experience disconnections.
We are committed to minimizing disruptions and appreciate your understanding as we work on these improvements.
For any questions or assistance related to this process, please contact our support team at: ayuda@jelou.ai.
Reference Time Zones:
- Colombia (GMT-5): 12:00 a.m.
- Mexico (GMT-6): 11:00 p.m.
- Brazil (GMT-3): 2:00 a.m.
Thank you for your trust and for being part of our community! We will continue striving to deliver exceptional service.
Posted on Mar 31, 2025 - 09:31 GMT-05:00