All Systems Operational

About This Site

We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.

Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
WhatsApp Operational
90 days ago
99.94 % uptime
Today
Web Widget Operational
90 days ago
99.99 % uptime
Today
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Alexa Operational
90 days ago
100.0 % uptime
Today
Google Assistant Operational
90 days ago
100.0 % uptime
Today
Facebook Feed Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Metrics Operational
90 days ago
100.0 % uptime
Today
Builder Operational
90 days ago
100.0 % uptime
Today
Multiagent Panel Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Datum Operational
90 days ago
100.0 % uptime
Today
Outbound Campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Jelou API Operational
90 days ago
100.0 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Ecommerce API Operational
90 days ago
100.0 % uptime
Today
Cloud Service Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(us-west-2) Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
99.83 % uptime
Today
Civil Register - Ecuador ? Operational
90 days ago
99.83 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Platform scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 00:00 GMT-05:00
Scheduled - In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services.
Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum.
If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.
Thank you for your continued trust in us and for being part of our community.
We will continue to work hard to provide you with exceptional service.
Schedule:
- EC: 00:00 (GMT-5)
- MX: 23:00 (GMT-6)
- BR: 02:00 (GMT-3)
Apr 4, 17:30 GMT-05:00
Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
Platform scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 00:00 GMT-05:00
Scheduled - In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services.
Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum.
If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.
Thank you for your continued trust in us and for being part of our community.
We will continue to work hard to provide you with exceptional service.
Schedule:
- EC: 00:00 (GMT-5)
- MX: 23:00 (GMT-6)
- BR: 02:00 (GMT-3)
Apr 4, 17:28 GMT-05:00
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Database scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 GMT-05:00
Scheduled - In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services.
Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum.
If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.
Thank you for your continued trust in us and for being part of our community.
We will continue to work hard to provide you with exceptional service.
Schedule:
- EC: 00:00 (GMT-5)
- MX: 23:00 (GMT-6)
- BR: 02:00 (GMT-3)
Apr 15, 16:58 GMT-05:00
Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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