Messaging API Delivery Issues
Investigating - There are issues with the messaging API, and some messages may not be delivered. This has been escalated to the WhatsApp Provider for resolution. We will keep you updated.
Mar 27, 2025 - 23:22 GMT-05:00

About This Site

We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.

Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
100.0 % uptime
Today
Channels Degraded Performance
90 days ago
99.99 % uptime
Today
WhatsApp Degraded Performance
90 days ago
99.94 % uptime
Today
Web Widget Operational
90 days ago
99.99 % uptime
Today
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Alexa Operational
90 days ago
100.0 % uptime
Today
Google Assistant Operational
90 days ago
100.0 % uptime
Today
Facebook Feed Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Metrics Operational
90 days ago
100.0 % uptime
Today
Builder Operational
90 days ago
100.0 % uptime
Today
Multiagent Panel Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Datum Operational
90 days ago
100.0 % uptime
Today
Outbound Campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Jelou API Operational
90 days ago
100.0 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Ecommerce API Operational
90 days ago
100.0 % uptime
Today
Cloud Service Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(us-west-2) Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
99.83 % uptime
Today
Civil Register - Ecuador ? Operational
90 days ago
99.83 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025
Platform scheduled maintenance
Completed - The scheduled maintenance has been completed.
Apr 3, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 00:00 GMT-05:00
Scheduled - To enhance our platform's performance and provide a superior user experience, we will be performing a scheduled system upgrade. This maintenance aims to improve service stability and efficiency, resulting in a better experience for you.
Maintenance Details:
- Date and Time: Between 12:00 a.m. and 2:00 a.m.
- Impact: During this period, temporary service interruptions may occur. We recommend avoiding the use of the platform during this time, as you may experience disconnections.
We are committed to minimizing disruptions and appreciate your understanding as we work on these improvements.
For any questions or assistance related to this process, please contact our support team at: ayuda@jelou.ai.
Reference Time Zones:
- Colombia (GMT-5): 12:00 a.m.
- Mexico (GMT-6): 11:00 p.m.
- Brazil (GMT-3): 2:00 a.m.
Thank you for your trust and for being part of our community! We will continue striving to deliver exceptional service.
Mar 31, 09:31 GMT-05:00
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Unresolved incident: Messaging API Delivery Issues.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
OTP emails going to spam
Resolved - This incident has been resolved.
Mar 24, 19:33 GMT-05:00
Investigating - Since 10:03, we have been receiving reports of OTP emails not arriving. This issue is related to the email provider. Please check if the email is in the spam folder.
Mar 24, 11:36 GMT-05:00
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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