Update - We are continuing to investigate this issue.
Nov 01, 2024 - 09:45 GMT-05:00
Update - We would like to inform you that we are still working on resolving an intermittency we are experiencing on our Facebook channel. We are in constant collaboration with the Meta team to resolve this issue as soon as possible. We appreciate your patience and understanding as we move forward in restoring optimal service.
Nov 01, 2024 - 09:39 GMT-05:00
Investigating - We would like to inform you that we are currently experiencing intermittency on our Facebook channel. We are working together with the Meta team to resolve this issue as soon as possible. We appreciate your patience and understanding as we work to ensure optimal service performance.
Oct 31, 2024 - 13:18 GMT-05:00
We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.
Website
Operational
90 days ago
100.0
% uptime
Today
Channels
Degraded Performance
90 days ago
99.99
% uptime
Today
WhatsApp
Operational
90 days ago
99.98
% uptime
Today
Web Widget
Operational
90 days ago
100.0
% uptime
Today
Facebook Messenger
Degraded Performance
90 days ago
100.0
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Alexa
Operational
90 days ago
100.0
% uptime
Today
Google Assistant
Operational
90 days ago
100.0
% uptime
Today
Facebook Feed
Operational
90 days ago
100.0
% uptime
Today
Instagram Direct Messages
?
Operational
90 days ago
100.0
% uptime
Today
Platform
Operational
90 days ago
100.0
% uptime
Today
Metrics
Operational
90 days ago
100.0
% uptime
Today
Builder
Operational
90 days ago
100.0
% uptime
Today
Multiagent Panel
Operational
90 days ago
100.0
% uptime
Today
Monitoring
Operational
90 days ago
100.0
% uptime
Today
Datum
Operational
90 days ago
100.0
% uptime
Today
Outbound Campaigns
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
Jelou API
Operational
90 days ago
100.0
% uptime
Today
Payments API
Operational
90 days ago
100.0
% uptime
Today
Ecommerce API
Operational
90 days ago
100.0
% uptime
Today
Cloud Service
Operational
90 days ago
100.0
% uptime
Today
AWS Cloud Servers(eu-west-3)
Operational
90 days ago
100.0
% uptime
Today
AWS Cloud Servers(us-west-2)
Operational
90 days ago
100.0
% uptime
Today
External Services
Operational
90 days ago
98.53
% uptime
Today
Civil Register - Ecuador
?
Operational
90 days ago
98.53
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We inform that the patch we applied gave the results we expected. Our platform is running stable and operational. All operations are running normally. We will continue to monitor closely to ensure optimal performance.
Oct 30, 16:09 GMT-05:00
Monitoring -
We inform that the contingency has been activated to address a situation detected in our system. We are currently in the process of constant monitoring and optimizing our performance to ensure stability and mitigate any impact that may occur.
Oct 30, 15:34 GMT-05:00
Investigating -
He reported that we are experiencing interpretation latency in natural language processing (NLP) during the execution of our system.
Oct 30, 15:24 GMT-05:00