All Systems Operational

About This Site

We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.

Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
99.99 % uptime
Today
WhatsApp Operational
90 days ago
99.94 % uptime
Today
Web Widget Operational
90 days ago
99.99 % uptime
Today
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Alexa Operational
90 days ago
100.0 % uptime
Today
Google Assistant Operational
90 days ago
100.0 % uptime
Today
Facebook Feed Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Metrics Operational
90 days ago
100.0 % uptime
Today
Builder Operational
90 days ago
100.0 % uptime
Today
Multiagent Panel Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Datum Operational
90 days ago
100.0 % uptime
Today
Outbound Campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Jelou API Operational
90 days ago
100.0 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Ecommerce API Operational
90 days ago
100.0 % uptime
Today
Cloud Service Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(us-west-2) Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
99.83 % uptime
Today
Civil Register - Ecuador ? Operational
90 days ago
99.83 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 22, 2025

No incidents reported today.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
WhatsApp Messages
Resolved - This incident has been resolved.
Mar 17, 15:09 GMT-05:00
Update - We are continuing to investigate this issue.
Mar 17, 15:09 GMT-05:00
Update - META: We have recovered from an earlier outage impacting WhatsApp Flows, and services have now been restored. We apologize for any inconvenience that this may have caused.
Mar 11, 14:34 GMT-05:00
Update - META: We are currently experiencing high disruptions impacting WhatsApp Flows. Our engineering teams are rolling out a fix. We will provide another update within 2 hours or sooner if additional information is available.
Mar 11, 13:40 GMT-05:00
Investigating - META: We are currently experiencing some disruption impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
Mar 11, 11:30 GMT-05:00
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Mar 10, 2025
Interruption in media reception
Resolved - This incident has been resolved.
Mar 10, 20:15 GMT-05:00
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 10, 19:23 GMT-05:00
Investigating - There is an issue with the reception of multimedia files. The event is currently being reviewed by the provider.
Mar 10, 16:55 GMT-05:00
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

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