Update - We are continuing to investigate this issue.
Nov 01, 2024 - 09:45 GMT-05:00
Update - We would like to inform you that we are still working on resolving an intermittency we are experiencing on our Facebook channel. We are in constant collaboration with the Meta team to resolve this issue as soon as possible. We appreciate your patience and understanding as we move forward in restoring optimal service.
Nov 01, 2024 - 09:39 GMT-05:00
Investigating - We would like to inform you that we are currently experiencing intermittency on our Facebook channel. We are working together with the Meta team to resolve this issue as soon as possible. We appreciate your patience and understanding as we work to ensure optimal service performance.
Oct 31, 2024 - 13:18 GMT-05:00

About This Site

We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.

Website Operational
90 days ago
100.0 % uptime
Today
Channels Degraded Performance
90 days ago
99.99 % uptime
Today
WhatsApp Operational
90 days ago
99.98 % uptime
Today
Web Widget Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Degraded Performance
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Alexa Operational
90 days ago
100.0 % uptime
Today
Google Assistant Operational
90 days ago
100.0 % uptime
Today
Facebook Feed Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Metrics Operational
90 days ago
100.0 % uptime
Today
Builder Operational
90 days ago
100.0 % uptime
Today
Multiagent Panel Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Datum Operational
90 days ago
100.0 % uptime
Today
Outbound Campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Jelou API Operational
90 days ago
100.0 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Ecommerce API Operational
90 days ago
100.0 % uptime
Today
Cloud Service Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(us-west-2) Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
98.53 % uptime
Today
Civil Register - Ecuador ? Operational
90 days ago
98.53 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 3, 2024

No incidents reported today.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

Unresolved incident: Disruptions with Facebook Messenger.

Oct 31, 2024
Oct 30, 2024
Resolved - We inform that the patch we applied gave the results we expected. Our platform is running stable and operational. All operations are running normally. We will continue to monitor closely to ensure optimal performance.
Oct 30, 16:09 GMT-05:00
Monitoring - We inform that the contingency has been activated to address a situation detected in our system. We are currently in the process of constant monitoring and optimizing our performance to ensure stability and mitigate any impact that may occur.
Oct 30, 15:34 GMT-05:00
Investigating - He reported that we are experiencing interpretation latency in natural language processing (NLP) during the execution of our system.
Oct 30, 15:24 GMT-05:00
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024
Completed - The scheduled maintenance has been completed.
Oct 24, 21:15 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 20:30 GMT-05:00
Scheduled - Civil Register will be undergoing scheduled maintenance during this time.
Oct 24, 20:30 GMT-05:00
Oct 23, 2024
Resolved - Civil Register confirms that the event has been resolved.
Oct 23, 11:05 GMT-05:00
Investigating - Civil Register is currently investigating this issue.
Oct 23, 08:28 GMT-05:00
Oct 22, 2024
Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 GMT-05:00
Scheduled - Civil Register will be undergoing scheduled maintenance during this time.
Oct 21, 15:15 GMT-05:00
Oct 21, 2024
Completed - The scheduled maintenance has been completed.
Oct 21, 05:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 GMT-05:00
Scheduled - Civil Register will be undergoing scheduled maintenance during this time.
Oct 18, 09:59 GMT-05:00
Oct 20, 2024