All Systems Operational

About This Site

We constantly monitor the status of the Jelou platform. We will post status updates here in the event of a service interruption. If you are experiencing a service interruption and do not see it posted here, please contact us.

Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
100.0 % uptime
Today
Channels Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Web Widget Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Alexa Operational
90 days ago
100.0 % uptime
Today
Google Assistant Operational
90 days ago
100.0 % uptime
Today
Facebook Feed Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Metrics Operational
90 days ago
100.0 % uptime
Today
Builder Operational
90 days ago
100.0 % uptime
Today
Multiagent Panel Operational
90 days ago
100.0 % uptime
Today
Monitoring Operational
90 days ago
100.0 % uptime
Today
Datum Operational
90 days ago
100.0 % uptime
Today
Outbound Campaigns Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Jelou API Operational
90 days ago
100.0 % uptime
Today
Payments API Operational
90 days ago
100.0 % uptime
Today
Ecommerce API Operational
90 days ago
100.0 % uptime
Today
Cloud Service Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(eu-west-3) Operational
90 days ago
100.0 % uptime
Today
AWS Cloud Servers(us-west-2) Operational
90 days ago
100.0 % uptime
Today
External Services Operational
90 days ago
98.77 % uptime
Today
Civil Register - Ecuador ? Operational
90 days ago
98.77 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 20, 2024

No incidents reported today.

Sep 19, 2024
Civil Register Issue
Resolved - Civil Register confirms a solution for the inconvenience.
Sep 19, 20:11 GMT-05:00
Identified - The event has been escalated to the Civil Registry.
Sep 19, 17:48 GMT-05:00
Investigating - We are currently investigating this issue.
Sep 19, 17:46 GMT-05:00
Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024

No incidents reported.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Database security maintenance
Completed - The scheduled maintenance has been completed.
Sep 13, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 GMT-05:00
Scheduled - In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improve the environment as well as the stability and availability of our database services.
Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum.
If you have any problems or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.
Thank you for your continued trust in us and for being part of our community.
We will continue to work hard to provide you with exceptional service.
Schedule: EC: 00:00 (GMT-5) MX: 23:00 (GMT-6) BR: 02:00 (GMT-3)
Sep 10, 15:36 GMT-05:00
Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
Database security maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 02:00 GMT-05:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:00 GMT-05:00
Scheduled - In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services.

Service interruptions may occur during maintenance. We will endeavor to keep these disruptions to a minimum.

If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.

Thank you for your continued trust in us and for being part of our community.

We will continue to work hard to provide you with exceptional service.
Sep 5, 09:38 GMT-05:00
Sep 6, 2024

No incidents reported.

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