Jelou - Degradation in image processing in biometrics – Detalles del incidente

Sistemas funcionando con normalidad

Degradation in image processing in biometrics

Resuelto
Interrupción mayor
Iniciado el hace 1 díaDuró alrededor de 4 horas

Afectado

API

Interrupción mayor de 4:15 PM a 8:10 PM

API de biometría

Interrupción mayor de 4:15 PM a 8:10 PM

Actualizaciones
  • Resuelto
    Resuelto

    This incident has been resolved. The issue was caused by a temporary slowdown in some services, which led to failures during the process and impacted a few users. Currently, the service is operating normally, and no new errors have been detected in the cases being monitored.

    Internally, an additional analysis is being carried out to strengthen service stability and prevent future incidents.

  • Supervisando
    Supervisando
    We implemented a fix and are currently monitoring the result.
  • Investigando
    Investigando

    We are currently experiencing an intermittent issue that may affect image processing in biometric agents. Some users may experience intermittent issues when sending images.

    Our team is actively reviewing the situation and working to restore normal service as soon as possible. We appreciate your understanding.