Jelou - Intermittent WhatsApp Media Delivery – Detalles del incidente
Sistemas funcionando con normalidad
Intermittent WhatsApp Media Delivery
Resuelto
Interrupción parcial
Iniciado el hace 2 díasDuró alrededor de 3 horas
Afectado
Channels
Interrupción parcial de 3:35 PM a 6:40 PM
WhatsApp
Interrupción parcial de 3:35 PM a 6:40 PM
Actualizaciones
Resuelto
Resuelto
This incident has been resolved.
Investigando
Investigando
We are experiencing intermittent failures when sending media messages (images, videos, documents) via the WhatsApp Business API. The issue is caused by a timeout on Meta's infrastructure when downloading media files from hosting providers.
Impact:
Media delivery may fail intermittently.
Standard text-only messages are fully functional.
Actions: Our core infrastructure remains fully operational. The incident has been escalated to Meta for urgent investigation. Since the issue is intermittent, some delivery retries may succeed.
