Jelou - Operator Connection Status Issues – Detalles del incidente

Sistemas funcionando con normalidad

Operator Connection Status Issues

Resuelto
Interrupción mayor
Iniciado el hace alrededor de 2 horasDuró alrededor de 1 hora

Afectado

Platform

Interrupción mayor de 4:34 PM a 5:50 PM

Multiagent Panel

Interrupción mayor de 4:34 PM a 5:50 PM

Actualizaciones
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Supervisando
    Supervisando

    The issue affecting the operator connection status has been identified and resolved. Connection indicators are now functioning as expected.

    Our team will continue to monitor the platform to ensure stability and prevent recurrence.

  • Investigando
    Investigando

    We are currently experiencing issues affecting the connection status of operators on the platform. Some users may observe incorrect or inconsistent availability indicators.

    Our team is actively investigating the root cause and working to restore normal behavior as soon as possible.

    Next Update: We will provide further information as soon as progress is made.