Jelou - Degradation in Conversation Processing, Routing, and Automated Workflows – Detalles del incidente

Experimentando una interrupción parcial

Degradation in Conversation Processing, Routing, and Automated Workflows

Resuelto
Interrupción mayor
Iniciado el hace alrededor de 12 horasDuró alrededor de 1 hora

Afectado

Website

Interrupción mayor de 10:45 PM a 11:45 PM

https://jelou.ai

Interrupción mayor de 10:45 PM a 11:45 PM

Platform

Interrupción mayor de 10:45 PM a 11:45 PM

Multiagent Panel

Interrupción mayor de 10:45 PM a 11:45 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Identificado
    UTC
    Identificado
    We are continuing to work on a fix for this incident.
  • Investigando
    UTC
    Investigando

    We are investigating an unexpected degradation affecting our conversation processing and automation services.

    As a result, you may experience delays or failures in:

    • Automatic and manual conversation routing/assignment

    • Automated workflow triggers and actions

    • Conversation lifecycle events (session expirations and state updates)

    Inbound messages from connected messaging channels continue to be safely received and retained. However, real-time routing and automated actions are temporarily delayed. Our engineering team is actively working on restoring full functionality as a high-priority incident.