Jelou - Partial Intermittencies in Verification Processes (Human in the Loop) – Detalles del incidente

Sistemas funcionando con normalidad

Partial Intermittencies in Verification Processes (Human in the Loop)

Resuelto
Interrupción parcial
Iniciado el hace alrededor de 11 horasDuró alrededor de 6 horas

Afectado

Platform

Interrupción parcial de 5:32 PM a 11:33 PM

Human in the Loop

Interrupción parcial de 5:32 PM a 11:33 PM

Actualizaciones
  • Resuelto
    Resuelto
    This incident has been resolved.
  • Investigando
    Investigando

    Currently, some verification processes are experiencing intermittent issues in Human in the Loop. This includes certain biometric validations and Document Check.

    Please note that the impact is partial and does not affect all processes.

    We apologize for the inconvenience. Our team is actively working to identify the root cause and resolve the issue as soon as possible.