Jelou - Message Processing Delay – Incident details

All systems operational

Message Processing Delay

Resolved
Partial outage
Started about 1 year agoLasted about 1 hour

Affected

Channels

Partial outage from 6:38 PM to 7:41 PM

WhatsApp

Partial outage from 6:38 PM to 7:41 PM

Facebook Messenger

Partial outage from 6:38 PM to 7:41 PM

Instagram Direct Messages

Partial outage from 6:38 PM to 7:41 PM

X(Twitter)

Partial outage from 6:38 PM to 7:41 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue affecting the processing of messages via WhatsApp has been resolved. The service is now operating normally, and messages are being sent and received without any issues. We appreciate your patience and understanding during this time.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Investigating
    UTC
    Investigating

    We are experiencing a delay in the processing of messages sent and received via WhatsApp. This may be affecting the timely delivery of automated messages, bot responses, and real-time conversations. Our technical team is currently investigating the root cause of the incident in order to apply the necessary measures and restore the service as soon as possible.