Jelou - Messaging API Delivery Issues – Incident details

All systems operational

Messaging API Delivery Issues

Resolved
Degraded performance
Started over 1 year agoLasted 10 days

Affected

Channels

Operational from 4:22 AM to 4:22 AM, Degraded performance from 4:22 AM to 4:04 PM

WhatsApp

Operational from 4:22 AM to 4:22 AM, Degraded performance from 4:22 AM to 4:04 PM

Updates
  • Resolved
    UTC
    Resolved

    The WhatsApp provider resolved the event, and we confirmed the update through active monitoring.

  • Investigating
    UTC
    Investigating

    There are issues with the messaging API, and some messages may not be delivered. This has been escalated to the WhatsApp Provider for resolution. We will keep you updated.