Jelou - Interruption in media reception – Incident details

All systems operational

Interruption in media reception

Resolved
Degraded performance
Started over 1 year agoLasted about 9 hours

Affected

Channels

Operational from 1:35 PM to 1:35 PM, Degraded performance from 1:35 PM to 10:36 PM

WhatsApp

Operational from 1:35 PM to 1:35 PM, Degraded performance from 1:35 PM to 10:36 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The provider's engineering team is working with high priority to restore the Incoming Media URLs service. We will share an update soon.

  • Investigating
    UTC
    Investigating

    There is an issue with the reception of multimedia files. The event is currently being reviewed by the provider.