Jelou - Process Delay – Incident details

All systems operational

Process Delay

Resolved
Degraded performance
Started over 1 year agoLasted about 15 hours

Affected

Channels

Operational from 11:45 PM to 11:45 PM, Degraded performance from 11:45 PM to 2:29 PM

WhatsApp

Operational from 11:45 PM to 11:45 PM, Degraded performance from 11:45 PM to 2:29 PM

Facebook Messenger

Operational from 11:45 PM to 11:45 PM, Degraded performance from 11:45 PM to 2:29 PM

Instagram Direct Messages

Operational from 11:45 PM to 11:45 PM, Degraded performance from 11:45 PM to 2:29 PM

Web Widget

Operational from 11:45 PM to 11:45 PM, Degraded performance from 11:45 PM to 2:29 PM

Platform

Operational from 11:45 PM to 11:45 PM, Degraded performance from 11:45 PM to 2:29 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Investigating
    UTC
    Investigating

    Some delays are occurring in the processes within the bots. The team is conducting the corresponding review.