Jelou - Disruptions with Facebook Messenger – Incident details

All systems operational

Disruptions with Facebook Messenger

Resolved
Degraded performance
Started almost 2 years agoLasted 7 days

Affected

Channels

Operational from 6:18 PM to 6:18 PM, Degraded performance from 6:18 PM to 1:34 PM

Facebook Messenger

Operational from 6:18 PM to 6:18 PM, Degraded performance from 6:18 PM to 1:34 PM

Updates
  • Resolved
    UTC
    Resolved

    We would like to inform you that the intermittencies on our Facebook channel have been fixed. The Meta team applied a patch that has resolved the issue, and now the service is working normally. We appreciate your patience and understanding as we work to ensure optimal service performance.

  • Update
    UTC
    Update

    We are continuing to investigate this issue.

  • Update
    UTC
    Update

    We would like to inform you that we are still working on resolving an intermittency we are experiencing on our Facebook channel. We are in constant collaboration with the Meta team to resolve this issue as soon as possible. We appreciate your patience and understanding as we move forward in restoring optimal service.

  • Investigating
    UTC
    Investigating

    We would like to inform you that we are currently experiencing intermittency on our Facebook channel. We are working together with the Meta team to resolve this issue as soon as possible. We appreciate your patience and understanding as we work to ensure optimal service performance.