Jelou - WhatsApp Unavailability – Incident details

All systems operational

WhatsApp Unavailability

Resolved
Major outage
Started almost 2 years agoLasted 26 minutes

Affected

Channels

Operational from 6:07 PM to 6:07 PM, Major outage from 6:07 PM to 6:33 PM

WhatsApp

Operational from 6:07 PM to 6:07 PM, Major outage from 6:07 PM to 6:33 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved, and we have confirmed the normal operation of the WhatsApp channel. We apologize for any inconvenience this event may have caused. If you have any questions, feel free to contact the support team at: ayuda@jelou.ai.

  • Identified
    UTC
    Identified

    We are currently experiencing a Meta-related issue, which has been promptly reported and escalated with urgency. This event involves a general failure in the sending and receiving of messages via the WhatsApp channel. We estimate providing further updates within the next 15 to 30 minutes.