Jelou - Platform Incident – Incident details

All systems operational

Platform Incident

Resolved
Operational
Started about 2 years agoLasted about 1 hour

Affected

Channels

Operational from 2:31 PM to 3:40 PM

WhatsApp

Operational from 2:31 PM to 3:40 PM

Facebook Messenger

Operational from 2:31 PM to 3:40 PM

Instagram Direct Messages

Operational from 2:31 PM to 3:40 PM

Facebook Feed

Operational from 2:31 PM to 3:40 PM

Web Widget

Operational from 2:31 PM to 3:40 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    The provider applied fix on the service and it is stable, we will be monitoring.

  • Investigating
    UTC
    Investigating

    We are experiencing an outage with one of our DB services. This is affecting the usability of the chatbots and the platform and we will update when we have more details.