Jelou - Scheduled platform maintenance – Maintenance details

All systems operational

Scheduled platform maintenance

Completed
Scheduled for September 25, 2025 at 5:00 AM – 7:00 AMUTC

Affects

API

Under maintenance from 5:00 AM to 7:00 AM

Payments API

Under maintenance from 5:00 AM to 7:00 AM

Updates
  • Completed
    September 25, 2025 at 7:00 AMUTC
    Completed
    September 25, 2025 at 7:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 25, 2025 at 5:00 AMUTC
    In progress
    September 25, 2025 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 25, 2025 at 5:00 AMUTC
    Planned
    September 25, 2025 at 5:00 AMUTC

    In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance.

    We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.

    Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.

    Schedule:

    • EC: 00:00 (GMT-5)

    • MX: 23:00 (GMT-6)

    • BR: 02:00 (GMT-3)