Jelou - Intermittence in Civil Registry Services – Incident details

All systems operational

Intermittence in Civil Registry Services

Resolved
Major outage
Started 10 months agoLasted about 19 hours

Affected

External Services

Major outage from 5:45 PM to 12:42 PM

Civil Register - Ecuador

Major outage from 5:45 PM to 12:42 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    The Civil Registry has reported an intermittence in its services on Sunday, October 26, 2025, starting at 6:30 PM, UTC-5, with an estimated duration of 3 hours.

    During this period, there may be disruptions or interruptions in the following services:

    Web service for demographic data consultation.

    Web service for demographic data consultation with biometrics.

    We appreciate your understanding. We will provide any updates through this same channel.