Jelou - Scheduled platform maintenance – Maintenance details

Experiencing partially degraded performance

Scheduled platform maintenance

Completed
Scheduled for November 13, 2025 at 5:00 AM – 7:00 AM

Affects

API

Under maintenance from 5:00 AM to 7:00 AM

Jelou API

Under maintenance from 5:00 AM to 7:00 AM

Updates
  • Completedsafojaskfaokf
    November 13, 2025 at 7:00 AM
    Completed
    November 13, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progresssafojaskfaokf
    November 13, 2025 at 5:00 AM
    In progress
    November 13, 2025 at 5:00 AM
    Maintenance is now in progress
  • Plannedsafojaskfaokf
    November 13, 2025 at 5:00 AM
    Planned
    November 13, 2025 at 5:00 AM

    In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance.

    We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.

    Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.

    Schedule:

    • EC: 00:00 (GMT-5)

    • MX: 23:00 (GMT-6)

    • BR: 02:00 (GMT-3)