Jelou - Multimedia Content Processing Incident – Incident details

Multiagent Panel experiencing degraded performance

Multimedia Content Processing Incident

Resolved
Partial outage
Started 2 days agoLasted about 6 hours
Updates
  • Postmortem
    Postmortem
    This incident has been resolved.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Today, incidents were reported where videos or audio files sent by users could not be played due to issues in multimedia content processing.

    For biometric cases, users are advised to repeat the biometric process. A fix has been applied, and the service is being monitored to ensure proper functioning.