Jelou - Routine platform maintenance – Maintenance details

All systems operational

Routine platform maintenance

Completed
Scheduled for December 02, 2025 at 3:00 AM – 5:00 AM

Affects

API

Under maintenance from 3:00 AM to 5:00 AM

Payments API

Under maintenance from 3:00 AM to 5:00 AM

Updates
  • Completed
    December 02, 2025 at 5:00 AM
    Completed
    December 02, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    December 02, 2025 at 3:00 AM
    In progress
    December 02, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    December 02, 2025 at 3:00 AM
    Planned
    December 02, 2025 at 3:00 AM

    As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry.

    Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai

    Schedule:

    • EC: 22:00 (GMT-5)

    • MX: 21:00 (GMT-6)

    • BR: 00:00 (GMT-3)