Jelou - Temporary Intermittency in the Delivery of Automated Responses – Incident details

All systems operational

Temporary Intermittency in the Delivery of Automated Responses

Resolved
Partial outage 40 %
Started 15 days agoLasted about 2 hours

Affected

Channels

Partial outage from 11:00 PM to 1:00 AM

WhatsApp

Partial outage from 11:00 PM to 1:00 AM

Updates
  • Resolved
    Resolved

    The connection with the provider has been successfully restored, and message traffic is flowing normally

  • Investigating
    Investigating

    A fluctuation was detected in the communication link with the messaging provider (WhatsApp). This external instability caused a temporary latency that prevented the immediate synchronization of messages during the incident window
    Some interactions experienced extended wait times or were queued for sending while the channel stability was being restored