Jelou - RCA – Database Latency Event – Incident details

Incident Summary

On December 31, 2025, between 10:00 a.m. and 10:10 a.m. (local time), a temporary service latency was observed, associated with an automated database backup process.

The behavior was isolated and controlled, and the service stabilized automatically once the process was completed.

Impact

During the indicated interval, some services may have experienced slower-than-usual response times.
No service unavailability or data integrity issues were identified.

Detection

The event was identified through system monitoring, where temporary increases in response times were observed, coinciding with the execution of the automated database backup process.

Response

The technical team:

Validated the database status during the event.

Confirmed the execution of the automated backup process.

Monitored system behavior until normalization.

No corrective intervention was required, as the service stabilized as expected.

Cause

Temporary latency generated by an automated database backup process, executed within defined parameters.

Solution

Completion of the automated backup process.

Confirmation of normalization of service response times.