Jelou - Partial Intermittencies in Verification Processes (Human in the Loop) – Incident details

All systems operational

Partial Intermittencies in Verification Processes (Human in the Loop)

Resolved
Partial outage
Started about 12 hours agoLasted about 6 hours

Affected

Platform

Partial outage from 5:32 PM to 11:33 PM

Human in the Loop

Partial outage from 5:32 PM to 11:33 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Currently, some verification processes are experiencing intermittent issues in Human in the Loop. This includes certain biometric validations and Document Check.

    Please note that the impact is partial and does not affect all processes.

    We apologize for the inconvenience. Our team is actively working to identify the root cause and resolve the issue as soon as possible.