Jelou - Biometric Service Intermittency – Incident details

Experiencing partial outage

Biometric Service Intermittency

Resolved
Major outage
Started 5 months agoLasted about 2 hours

Affected

API

Major outage from 4:00 PM to 5:58 PM

Jelou API

Major outage from 4:00 PM to 5:58 PM

Updates
  • Resolved
    UTC
    Resolved

    The biometric service has been successfully restored and the validation flow is now operating normally. We appreciate your patience and apologize for any inconvenience caused.

  • Investigating
    UTC
    Investigating

    An intermittency is affecting the biometric service, impacting the initiation of the validation flow in some cases. We apologize for any inconvenience caused. Our team is working to restore the service as soon as possible.