Jelou - WhatsApp Message Delivery Intermittency – Incident details

All systems operational

WhatsApp Message Delivery Intermittency

Resolved
Major outage
Started about 2 months agoLasted about 2 hours

Affected

Channels

Major outage from 4:40 PM to 5:40 PM, Degraded performance from 5:40 PM to 7:03 PM

WhatsApp

Major outage from 4:40 PM to 5:40 PM, Degraded performance from 5:40 PM to 7:03 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have identified that some messages are already being delivered and responded to correctly. We continue monitoring the behavior and validating progress with Meta until the service is fully restore

  • Investigating
    Investigating

    Since 11:40 AM (EC), we have been experiencing a general intermittent issue with the WhatsApp channel. This situation is related to some user messages remaining with a single check mark. We are working together with Meta to resolve this issue as soon as possible. We apologize for any inconvenience caused and will share updates as they become available.