Jelou - Operator Connection Status Issues – Incident details

All systems operational

Operator Connection Status Issues

Resolved
Major outage
Started about 5 hours agoLasted about 1 hour

Affected

Platform

Major outage from 4:34 PM to 5:50 PM

Multiagent Panel

Major outage from 4:34 PM to 5:50 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The issue affecting the operator connection status has been identified and resolved. Connection indicators are now functioning as expected.

    Our team will continue to monitor the platform to ensure stability and prevent recurrence.

  • Investigating
    Investigating

    We are currently experiencing issues affecting the connection status of operators on the platform. Some users may observe incorrect or inconsistent availability indicators.

    Our team is actively investigating the root cause and working to restore normal behavior as soon as possible.

    Next Update: We will provide further information as soon as progress is made.