Jelou - WhatsApp Flows Intermittency – Multimedia Sending – Incident details

All systems operational

WhatsApp Flows Intermittency – Multimedia Sending

Resolved
Major outage
Started about 2 months agoLasted about 7 hours

Affected

Channels

Degraded performance from 3:00 PM to 10:00 PM

WhatsApp

Degraded performance from 3:00 PM to 10:00 PM

API

Major outage from 3:00 PM to 10:00 PM

API de biometría

Major outage from 3:00 PM to 10:00 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    There is currently an intermittency in WhatsApp Flows related to multimedia file sending, affecting the management of biometric agents operating through Flows.

    Our technical team is already carrying out the corresponding validations to restore the service as soon as possible.

    We appreciate your patience and understanding while we work on the prompt normalization of the service. We will keep you informed of any updates.