Jelou - Document Generation Error – Incident details

Experiencing partial outage

Document Generation Error

Resolved
Major outage
Started 3 months agoLasted about 5 hours

Affected

External Services

Major outage from 8:00 PM to 10:30 PM, Operational from 10:30 PM to 12:39 AM, Major outage from 12:39 AM to 1:15 AM

PDF Generator

Major outage from 8:00 PM to 10:30 PM, Operational from 10:30 PM to 12:39 AM, Major outage from 12:39 AM to 1:15 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    There is an issue with the PDF generation process. The document may fail to be created, saved, or processed correctly after biometric validation, which prevents the system from completing the workflow.