Jelou - Scheduled platform maintenance – Maintenance details

All systems operational

Scheduled platform maintenance

Planned
Scheduled for May 29, 2026 at 3:00 AM – 4:00 AM

Affects

API

Under maintenance from 3:00 AM to 12:00 AM

Jelou API

Under maintenance from 3:00 AM to 12:00 AM

Cloud Service

Under maintenance from 3:00 AM to 12:00 AM

AWS Cloud Servers(eu-west-3)

Under maintenance from 3:00 AM to 12:00 AM

AWS Cloud Servers(us-west-2)

Under maintenance from 3:00 AM to 12:00 AM

Updates
  • Planned
    May 29, 2026 at 3:00 AM
    Planned
    May 29, 2026 at 3:00 AM

    In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance.

    We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.

    Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.

    Schedule:

    • EC: 00:00 (GMT-5)

    • MX: 23:00 (GMT-6)

    • BR: 02:00 (GMT-3)