Jelou - ⚠️ Issues with Verification Emails (OTP) – Incident details

All systems operational

⚠️ Issues with Verification Emails (OTP)

Resolved
Major outage
Started about 22 hours agoLasted about 3 hours

Affected

External Services

Major outage from 10:00 PM to 12:44 AM

Mailing Service

Major outage from 10:00 PM to 12:44 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Our service provider has deployed a fix, and email sending has successfully resumed.

    They are currently processing the backlog of delayed messages. You may experience a slight delay in receiving pending emails or OTP codes while the queue clears out completely. Thank you for your patience!

  • Identified
    Identified

    Users are not receiving email notifications containing OTP codes.

    We are experiencing email sending delays due to degraded performance from our service provider.

    Mail is still being accepted into the system, but final delivery is currently queued.

    As this is an external vendor issue, we are closely monitoring their progress and waiting for their systems to fully stabilize.

    We apologize for the inconvenience.