Jelou - General Disruption in Meta Channels – Incident details

All systems operational

General Disruption in Meta Channels

Resolved
Major outage
Started about 5 hours agoLasted about 4 hours

Affected

Channels

Major outage from 2:07 PM to 3:56 PM, Degraded performance from 3:56 PM to 6:00 PM

WhatsApp

Major outage from 2:07 PM to 3:56 PM, Degraded performance from 3:56 PM to 6:00 PM

Facebook Messenger

Major outage from 2:07 PM to 3:56 PM, Degraded performance from 3:56 PM to 6:00 PM

Instagram Direct Messages

Major outage from 2:07 PM to 3:56 PM, Degraded performance from 3:56 PM to 6:00 PM

Facebook Feed

Major outage from 2:07 PM to 3:56 PM, Degraded performance from 3:56 PM to 6:00 PM

Instagram Feed

Major outage from 2:07 PM to 3:56 PM, Degraded performance from 3:56 PM to 6:00 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are observing that the affected Meta services are gradually stabilizing. Platform functionality is improving, and connection-related behavior is returning to normal.

    However, users may still experience occasional intermittent issues or anomalous behavior while Meta continues to fully restore and stabilize its services.

    Our team is closely monitoring the situation and validating performance across all impacted services. We will continue to provide updates as new information becomes available.

  • Identified
    Identified

    A widespread disruption has been detected on Meta's infrastructure affecting the following services:

    • Facebook access is currently unavailable.

    • WhatsApp, Facebook, and Instagram channels are disabled at the API level.

    This incident is on Meta's end and is outside of Jelou's control. We are actively monitoring the situation and will provide updates as Meta resolves the event.

    We apologize for the inconvenience and appreciate your patience.