Jelou - Civil Register Service Intermittency – Incident details

We would like to inform you that the Ecuador Civil Register is currently experiencing intermittent disruptions in its services. As this service is a component of the biometric validation process, some users may experience delays or failures when attempting to complete their verification.

This incident originates on the Civil Registry's end and is outside of Jelou's control. We are actively monitoring the situation and will provide updates as soon as service stability is restored.

We apologize for any inconvenience this may cause