Jelou - Email OTP Delivery Service Disruption – Incident details

Experiencing partial outage

Email OTP Delivery Service Disruption

Resolved
Partial outage
Started about 17 hours agoLasted about 1 hour

Affected

Website

Operational from 8:50 PM to 9:51 PM

https://jelou.ai

Operational from 8:50 PM to 9:51 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with our email service affecting OTP delivery. Our technical team is actively investigating the situation and will provide an update shortly.

    We apologize for the inconvenience and appreciate your patience.