Jelou - Degradation in Conversation Routing and Lifecycle – Incident details

Experiencing partial outage

Degradation in Conversation Routing and Lifecycle

Resolved
Major outage
Started about 17 hours agoLasted about 1 hour

Affected

Website

Major outage from 8:30 PM to 8:40 PM, Operational from 8:40 PM to 9:35 PM

https://jelou.ai

Major outage from 8:30 PM to 8:40 PM, Operational from 8:40 PM to 9:35 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue impacting conversation management within the platform. Users may experience failures or delays with automatic assignment, manual transfers/assignments, session expirations, and automated workflow executions.

    Inbound messages continue to be received, but conversation state updates and automated actions are temporarily delayed. Our engineering team is actively working to resolve the issue as quickly as possible.