Jelou - Degradation in Conversation Processing, Routing, and Automated Workflows – Incident details

Experiencing partial outage

Degradation in Conversation Processing, Routing, and Automated Workflows

Resolved
Major outage
Started about 15 hours agoLasted about 1 hour

Affected

Website

Major outage from 10:45 PM to 11:45 PM

https://jelou.ai

Major outage from 10:45 PM to 11:45 PM

Platform

Major outage from 10:45 PM to 11:45 PM

Multiagent Panel

Major outage from 10:45 PM to 11:45 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are investigating an unexpected degradation affecting our conversation processing and automation services.

    As a result, you may experience delays or failures in:

    • Automatic and manual conversation routing/assignment

    • Automated workflow triggers and actions

    • Conversation lifecycle events (session expirations and state updates)

    Inbound messages from connected messaging channels continue to be safely received and retained. However, real-time routing and automated actions are temporarily delayed. Our engineering team is actively working on restoring full functionality as a high-priority incident.