Jelou - Multi-Agent Panel –  Connection Node Failure – Incident details

All systems operational

Multi-Agent Panel –  Connection Node Failure

Resolved
Major outage
Started about 21 hours agoLasted 31 minutes

Affected

Channels

Major outage from 7:36 PM to 8:07 PM

WhatsApp

Major outage from 7:36 PM to 8:07 PM

Platform

Major outage from 7:36 PM to 8:07 PM

Brain

Major outage from 7:36 PM to 8:07 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with the Connect node that may cause some flows to redirect to the main menu unexpectedly. Our team is actively working on a fix and will provide updates shortly.
    We appreciate your patience.