Jelou - Routine platform maintenance – Maintenance details

Civil Register - Ecuador experiencing degraded performance

AUG28

Routine platform maintenance

CompletedAugust 28, 2026 at 3:00 AM – 5:00 AMUTC

Affects

API

Under maintenance from 3:00 AM to 5:00 AM

Payments API

Under maintenance from 3:00 AM to 5:00 AM

Updates
  • Completed
    August 28, 2026 at 5:00 AMUTC
    Completed
    August 28, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    August 28, 2026 at 3:00 AMUTC
    In progress
    August 28, 2026 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 26, 2026 at 2:21 PMUTC
    Planned
    August 26, 2026 at 2:21 PMUTC

    As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry.

    Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai

    Schedule:

    • EC: 22:00 (GMT-5)

    • MX: 21:00 (GMT-6)

    • BR: 00:00 (GMT-3)