Jelou - Upcoming Partner Planned Maintenance Activity | Reliability and Performance – Maintenance details

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Upcoming Partner Planned Maintenance Activity | Reliability and Performance

Planned
Scheduled for September 07, 2026 at 2:30 AM – 3:00 AMUTC

Affects

Channels

Under maintenance from 2:30 AM to 12:00 AM

WhatsApp

Under maintenance from 2:30 AM to 12:00 AM

  • Planned
    September 03, 2026 at 3:46 PMUTC
    Planned
    September 03, 2026 at 3:46 PMUTC

    As part of our ongoing efforts to improve platform reliability and performance, we will perform scheduled maintenance on our Wallet and Partner services.

    Maintenance Window (30 minutes)


    Brazil Date and Time:
     Sunday, 6th September, 11:30 PM – 12:00 AM BRT (7th September)
    India Time: Monday, 7th September, 08:00 AM – 08:30 AM IST



    Impact

    • Meta billing related events will be queued during the activity, which may result in delays in deductions and billing notifications.

    • However, there will be no loss of deductions or credits. Once traffic is resumed, all pending deductions will be processed, and any recharge events that remain stuck will be retriggered.

    We appreciate your understanding and cooperation as we work to improve the reliability and performance of our platform.

    Our team will closely monitor the platform throughout the maintenance activity to ensure that the maintenance completes smoothly and services are restored as quickly as possible.


    We will notify you if there is any change to the planned activity or if there are any extensions to the maintenance window.


    If you have any questions or require further assistance, please reach out to us.


    Thank you for your understanding and continued support.