Jelou - Intermittency – Civil Registry Service – Incident details

All systems operational

Intermittency – Civil Registry Service

Resolved
Major outage
Started about 11 hours agoLasted about 4 hours

Affected

External Services

Major outage from 3:20 PM to 7:28 PM

Civil Register - Ecuador

Major outage from 3:20 PM to 7:28 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We inform you that the Ecuador Civil Registry service is currently experiencing partial degradation. An increase in requests failing to complete due to delays in the service response has been identified, which may cause intermittent failures during the validation process.

    The service remains operational but with intermittent behavior.

    We are actively monitoring the situation and will provide updates once normal operation is restored