Jelou - Intermittency – Civil Registry Service – Incident details

All systems operational

Intermittency – Civil Registry Service

Resolved
Major outage
Started 3 days agoLasted about 1 hour

Affected

External Services

Major outage from 3:30 PM to 4:43 PM

Civil Register - Ecuador

Major outage from 3:30 PM to 4:43 PM

Updates
  • Resolved
    UTC
    Resolved

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We inform you that the Ecuador Civil Registry service is currently experiencing partial degradation. An increase in requests failing to complete due to delays in the service response has been identified, which may cause intermittent failures during the validation process.

    The service remains operational but with intermittent behavior.

    We are actively monitoring the situation and will provide updates once normal operation is restored