Jelou - Intermittency – Civil Registry Service – Incident details

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Intermittency – Civil Registry Service

ResolvedMajor outage1 hour 13 minutes

Affected

External Services

Major outage from 3:30 PM to 4:43 PM

Civil Register - Ecuador

Major outage from 3:30 PM to 4:43 PM

  • PostmortemUTC

    This incident has been resolved.

  • ResolvedUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We inform you that the Ecuador Civil Registry service is currently experiencing partial degradation. An increase in requests failing to complete due to delays in the service response has been identified, which may cause intermittent failures during the validation process.

    The service remains operational but with intermittent behavior.

    We are actively monitoring the situation and will provide updates once normal operation is restored