Jelou - Routine platform maintenance – Maintenance details

All systems operational

Show current status
NOV13

Routine platform maintenance

PlannedNovember 13, 2026 at 3:00 AM – 5:00 AMUTC

Affects

API

Under maintenance from 3:00 AM to 12:00 AM

Jelou API

Under maintenance from 3:00 AM to 12:00 AM

Payments API

Under maintenance from 3:00 AM to 12:00 AM

Ecommerce API

Under maintenance from 3:00 AM to 12:00 AM

API de biometría

Under maintenance from 3:00 AM to 12:00 AM

  • PlannedNovember 11, 2026 at 3:50 PMUTC

    As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry.

    Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai

    Schedule:

    • EC: 22:00 (GMT-5)

    • MX: 21:00 (GMT-6)

    • BR: 00:00 (GMT-3)