Jelou - Intermittent Issues with Biometric Validation and Identity Verification Services – Detalhes do incidente

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Intermittent Issues with Biometric Validation and Identity Verification Services

Resolvido
Totalmente indisponível
Começou em há cerca de 1 mêsDurou 1 hora 24 minutos

Afetado

API

Totalmente indisponível de 1:30 PM para 2:54 PM

API de biometría

Totalmente indisponível de 1:30 PM para 2:54 PM

Atualizações
  • Resolvido
    UTC
    Resolvido
    This incident has been resolved.
  • Monitoramento
    UTC
    Monitoramento
    We implemented a fix and are currently monitoring the result.
  • Investigando
    UTC
    Investigando

    We are currently investigating intermittent performance degradation affecting biometric identity verification workflows (including document scanning and facial liveness checks).

    End users may encounter extended processing times or intermittent timeouts during verification attempts. All other platform features and messaging channels remain fully operational. Our engineering team is actively diagnosing upstream provider connectivity and integration endpoints to restore full stability.