Jelou - Message Processing Delay – Detalles del incidente

Sistemas funcionando con normalidad

Message Processing Delay

Resuelto
Interrupción parcial
Iniciado el hace alrededor de 1 añoDuró alrededor de 1 hora

Afectado

Channels

En funcionamiento de 6:38 PM a 6:38 PM, Interrupción parcial de 6:38 PM a 7:41 PM

WhatsApp

En funcionamiento de 6:38 PM a 6:38 PM, Interrupción parcial de 6:38 PM a 7:41 PM

Facebook Messenger

En funcionamiento de 6:38 PM a 6:38 PM, Interrupción parcial de 6:38 PM a 7:41 PM

Instagram Direct Messages

En funcionamiento de 6:38 PM a 6:38 PM, Interrupción parcial de 6:38 PM a 7:41 PM

X(Twitter)

En funcionamiento de 6:38 PM a 6:38 PM, Interrupción parcial de 6:38 PM a 7:41 PM

Actualizaciones
  • Resuelto
    UTC
    Resuelto

    The issue affecting the processing of messages via WhatsApp has been resolved. The service is now operating normally, and messages are being sent and received without any issues. We appreciate your patience and understanding during this time.

  • Actualizar
    UTC
    Actualizar

    We are continuing to monitor for any further issues.

  • Supervisando
    UTC
    Supervisando

    A fix has been implemented and we are monitoring the results.

  • Actualizar
    UTC
    Actualizar

    We are continuing to investigate this issue.

  • Investigando
    UTC
    Investigando

    We are experiencing a delay in the processing of messages sent and received via WhatsApp. This may be affecting the timely delivery of automated messages, bot responses, and real-time conversations. Our technical team is currently investigating the root cause of the incident in order to apply the necessary measures and restore the service as soon as possible.