Jelou - System Update: Chat Assignment – Detalles del incidente

Sistemas funcionando con normalidad

System Update: Chat Assignment

Resuelto
Rendimiento degradado
Iniciado el hace 9 mesesDuró menos de un minuto

Afectado

Platform

En funcionamiento de 7:00 AM a 7:00 AM

Multiagent Panel

En funcionamiento de 7:00 AM a 7:00 AM

Monitoring

En funcionamiento de 7:00 AM a 7:00 AM

Actualizaciones
  • Actualizar
    UTC
    Actualizar
    This incident has been resolved.
  • Resuelto
    UTC
    Resuelto

    During the scheduled maintenance, temporary delays were experienced in the automatic chat assignment due to queued processes, which required manual assignment for a short period.

    The processes are now fully normalized, and automatic assignment is functioning correctly. Monitoring continues to ensure no further delays and to maintain efficient chat handling.