Jelou - Document Generation Error – Detalles del incidente

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Document Generation Error

Resuelto
Interrupción grave
Iniciado el hace 5 mesesDuró 5 horas 15 minutos

Afectado

External Services

Interrupción grave de 8:00 PM a 10:30 PM, Operativo de 10:30 PM a 12:39 AM, Interrupción grave de 12:39 AM a 1:15 AM

PDF Generator

Interrupción grave de 8:00 PM a 10:30 PM, Operativo de 10:30 PM a 12:39 AM, Interrupción grave de 12:39 AM a 1:15 AM

Actualizaciones
  • Resuelto
    UTC
    Resuelto
    This incident has been resolved.
  • Supervisando
    UTC
    Supervisando
    We implemented a fix and are currently monitoring the result.
  • Identificado
    UTC
    Identificado
    We are continuing to work on a fix for this incident.
  • Investigando
    UTC
    Investigando

    There is an issue with the PDF generation process. The document may fail to be created, saved, or processed correctly after biometric validation, which prevents the system from completing the workflow.