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This incident has been resolved.
Instagram DMs have been fully restored and are now operating normally. We are performing additional checks to ensure full functionality.
Facebook DMs have been fully restored and are now operating normally.
We are currently investigating this issue with the Meta team.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry. Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai Schedule: - EC: 22:00 (GMT-5) - MX: 21:00 (GMT-6) - BR: 00:00 (GMT-3)
We are continuing to work on a fix for this issue.
We are currently experiencing delays in message reception and delivery. The issue has been escalated to the corresponding provider, and we can confirm that no data will be lost. All message events are being queued and will be delivered once the service is fully restored. We apologize for any inconvenience this may cause.
A fix has been implemented and we are monitoring the results.
We are currently experiencing intermittent issues with write operations in Datum. Our technical team is already working to restore normal service as soon as possible. Updates will be provided as we make progress.
We are currently experiencing issues with WhatsApp Flows. These are direct WhatsApp issues and will be updated.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)
The issue affecting the processing of messages via WhatsApp has been resolved. The service is now operating normally, and messages are being sent and received without any issues. We appreciate your patience and understanding during this time.
We are continuing to monitor for any further issues.
We are continuing to investigate this issue.
We are experiencing a delay in the processing of messages sent and received via WhatsApp. This may be affecting the timely delivery of automated messages, bot responses, and real-time conversations. Our technical team is currently investigating the root cause of the incident in order to apply the necessary measures and restore the service as soon as possible.
The issue affecting the platform’s performance has been successfully resolved. Our systems are now operating normally. We appreciate your patience and understanding throughout the process.
A delay has been detected in the platform’s performance. Our team is currently investigating the issue to identify the cause and apply the necessary corrective measures. We appreciate your understanding and we will keep you all informed of any updates.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)
A fix has been implemented by the providers and we are monitoring the results.
Some of our providers, such as GCP: https://status.cloud.google.com/ and Cloudflare: https://www.cloudflarestatus.com/ are experiencing intermittent issues, which may cause delays or failures in certain processes.
jun 2025 a ago 2025
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