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We are currently investigating with Meta an issue where quick reply buttons are not appearing on the Instagram app or web.
Con el fin de mejorar la seguridad de nuestra plataforma y aumentar la satisfacción de nuestros usuarios, realizaremos un mantenimiento preventivo en nuestros sistemas. Este trabajo contribuirá a optimizar el entorno, así como la estabilidad y disponibilidad de nuestros servicios. Durante el mantenimiento podrían presentarse interrupciones en el servicio.
Nos esforzaremos por mantener estas interrupciones al mínimo. Si tienes algún inconveniente o necesitas ayuda para comprender este cambio, por favor contacta a los equipos de soporte respectivos para su coordinación: ayuda@jelou.ai.
Agradecemos tu confianza y por ser parte de nuestra comunidad. Continuaremos trabajando con dedicación para brindarte un servicio excepcional.
Horario:
EC: 00:00 (GMT-5)
MX: 23:00 (GMT-6)
BR: 02:00 (GMT-3)
Como parte de nuestro compromiso por garantizar un sistema seguro y confiable, estaremos realizando un mantenimiento rutinario.No se espera tiempo de inactividad, por lo que no hay motivo de preocupación.
Agradecemos tu comprensión y colaboración. Si tienes algún inconveniente o necesitas ayuda para comprender este cambio, por favor comunícate con los equipos de soporte respectivos para su coordinación: ayuda@jelou.ai.
EC: 22:00 (GMT-5)
MX: 21:00 (GMT-6)
BR: 00:00 (GMT-3)
This incident has been resolved.
Instagram DMs have been fully restored and are now operating normally. We are performing additional checks to ensure full functionality.
Facebook DMs have been fully restored and are now operating normally.
We are currently investigating this issue with the Meta team.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry. Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai Schedule: - EC: 22:00 (GMT-5) - MX: 21:00 (GMT-6) - BR: 00:00 (GMT-3)
We are continuing to work on a fix for this issue.
We are currently experiencing delays in message reception and delivery. The issue has been escalated to the corresponding provider, and we can confirm that no data will be lost. All message events are being queued and will be delivered once the service is fully restored. We apologize for any inconvenience this may cause.
A fix has been implemented and we are monitoring the results.
We are currently experiencing intermittent issues with write operations in Datum. Our technical team is already working to restore normal service as soon as possible. Updates will be provided as we make progress.
We are currently experiencing issues with WhatsApp Flows. These are direct WhatsApp issues and will be updated.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)
jul 2025 a sep 2025
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