RCA
Incident Summary
On October 30, 2025, between 15:50 and 18:39, a visual incident occurred on the platform during the deployment of the service hosted on Cloudflare.
During that period, some static frontend assets were cached with an inconsistent version, causing visual errors in the application interface.
The backend, APIs, and chatbots continued to operate normally, so the overall functionality and availability of the system were not affected.
Impact
The incident only affected the visual presentation of the platform, with no impact on service operations or user communication.
Some users may have experienced inconsistencies in styles or interface appearance.
The technical team immediately applied corrective actions by performing a cache purge and redeployment, restoring the normal visual display.
Detection
The issue was detected internally through technical team monitoring and reports of visual anomalies in the system.
It was confirmed that the cached resource versions did not match the latest release, which caused the visual inconsistencies.
Response
Once the root cause was identified, the technical team performed a manual cache purge in Cloudflare and redeployed the frontend.
This action regenerated the visual assets and restored the correct system appearance without impacting functionality.
Root Cause
The incident originated from an inconsistent version of static frontend assets generated during deployment, which remained temporarily cached and served to some users.
This affected only the visual layer of the system and did not impact operations.
Resolution and Preventive Actions
A cache purge was performed and the frontend was redeployed, restoring the correct visual styles.
An automatic integrity verification process for assets will be implemented after each deployment.
Frontend monitoring will be strengthened to detect cache-related visual errors earlier.
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