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The WhatsApp provider resolved the event, and we confirmed the update through active monitoring.
There are issues with the messaging API, and some messages may not be delivered. This has been escalated to the WhatsApp Provider for resolution. We will keep you updated.
This incident has been resolved.
Since 10:03, we have been receiving reports of OTP emails not arriving. This issue is related to the email provider. Please check if the email is in the spam folder.
We are continuing to investigate this issue.
META: We have recovered from an earlier outage impacting WhatsApp Flows, and services have now been restored. We apologize for any inconvenience that this may have caused.
META: We are currently experiencing high disruptions impacting WhatsApp Flows. Our engineering teams are rolling out a fix. We will provide another update within 2 hours or sooner if additional information is available.
META: We are currently experiencing some disruption impacting receiving incoming messages on WhatsApp Cloud API. This issue started on March 5th 8 AM GMT. Our engineering teams are investigating the issue. We will provide another update within 4 hours or sooner if additional information is available.
A fix has been implemented and we are monitoring the results.
There is an issue with the reception of multimedia files. The event is currently being reviewed by the provider.
The provider's engineering team is working with high priority to restore the Incoming Media URLs service. We will share an update soon.
We are continuing to monitor for any further issues.
Some delays are occurring in the processes within the bots. The team is conducting the corresponding review.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) -MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)
The issue has been successfully resolved, and we have verified the corresponding speed within the platform. We apologize for any inconvenience caused. For any additional inquiries, please escalate them through our official channels: Email: ayuda@jelou.ai WhatsApp: https://wa.link/m5w44v
A delay has been identified within the platform. Our team is reviewing the case to determine the cause and apply the necessary corrective measures.
The Civil Registry will be undergoing scheduled maintenance during this time.
Please be informed that there is currently an error affecting Civil Register services. We are monitoring the situation and will keep you updated as more details become available. Thank you for your understanding. If you have any immediate concerns, please feel free to reach out to our support number https://wa.link/m5w44v
To enhance our platform's performance and provide a superior user experience, we will be performing a scheduled system upgrade. This maintenance aims to improve service stability and efficiency, resulting in a better experience for you. Maintenance Details: - Date and Time: Between 12:00 a.m. and 2:00 a.m. - Impact: During this period, temporary service interruptions may occur. We recommend avoiding the use of the platform during this time, as you may experience disconnections. We are committed to minimizing disruptions and appreciate your understanding as we work on these improvements. For any questions or assistance related to this process, please contact our support team at: ayuda@jelou.ai. Reference Time Zones: - Colombia (GMT-5): 12:00 a.m. - Mexico (GMT-6): 11:00 p.m. - Brazil (GMT-3): 2:00 a.m. Thank you for your trust and for being part of our community! We will continue striving to deliver exceptional service.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)
Civil Register will be undergoing scheduled maintenance during this time.
ene 2025 a mar 2025
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