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The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)
As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry. Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai Schedule: - EC: 22:00 (GMT-5) - MX: 21:00 (GMT-6) - BR: 00:00 (GMT-3)
The issue affecting the processing of messages via WhatsApp has been resolved. The service is now operating normally, and messages are being sent and received without any issues. We appreciate your patience and understanding during this time.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are experiencing a delay in the processing of messages sent and received via WhatsApp. This may be affecting the timely delivery of automated messages, bot responses, and real-time conversations. Our technical team is currently investigating the root cause of the incident in order to apply the necessary measures and restore the service as soon as possible.
This incident has been resolved.
The issue affecting the platform’s performance has been successfully resolved. Our systems are now operating normally. We appreciate your patience and understanding throughout the process.
A delay has been detected in the platform’s performance. Our team is currently investigating the issue to identify the cause and apply the necessary corrective measures. We appreciate your understanding and we will keep you all informed of any updates.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)
A fix has been implemented by the providers and we are monitoring the results.
Some of our providers, such as GCP: https://status.cloud.google.com/ and Cloudflare: https://www.cloudflarestatus.com/ are experiencing intermittent issues, which may cause delays or failures in certain processes.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) -MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)
The Civil Registry will be undergoing scheduled maintenance during this time.
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