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Civil Register confirms that the incident has been resolved
We are currently investigating this issue.
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
In order to improve the performance of our platform and increase the satisfaction of our users, we will be performing an upgrade to our systems to improve the performance and stability of the service. This maintenance will directly contribute to improving the user experience. We expect that this maintenance will not affect service availability, but there may be some latency during the process. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.
This incident has been resolved.
The provider applied fix on the service and it is stable, we will be monitoring.
We are experiencing an outage with one of our DB services. This is affecting the usability of the chatbots and the platform and we will update when we have more details.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our database systems to improve security in terms of login, roles and promoting internal security. This maintenance will directly contribute to improving the security of the system. This maintenance may cause service interruptions during its execution. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.
Civil Register will be undergoing scheduled maintenance during this time.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services. Service interruptions may occur during maintenance. We will endeavor to keep these disruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: help@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.
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jun 2024 a ago 2024
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