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The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
Civil Register will be undergoing scheduled maintenance during this time.
The issue has been resolved, and we have confirmed the normal operation of the WhatsApp channel. We apologize for any inconvenience this event may have caused. If you have any questions, feel free to contact the support team at: ayuda@jelou.ai.
We are currently experiencing a Meta-related issue, which has been promptly reported and escalated with urgency. This event involves a general failure in the sending and receiving of messages via the WhatsApp channel. We estimate providing further updates within the next 15 to 30 minutes.
Civil Register confirms that this incident has been resolved.
The event is currently under review by the Civil Registry, with an estimated resolution time of approximately 6 hours. We will continue to provide updates as the situation progresses.
Civil Registry confirms that the event has been resolved.
The event is currently being reviewed by the civil registry, and it is estimated to take approximately 3 hours.
Civil Register confirms a solution for the inconvenience.
The event has been escalated to the Civil Registry.
We are currently investigating this issue.
Civil Register confirms that the incident has been resolved
In order to improve the performance of our platform and increase the satisfaction of our users, we will be performing an upgrade to our systems to improve the performance and stability of the service. This maintenance will directly contribute to improving the user experience. We expect that this maintenance will not affect service availability, but there may be some latency during the process. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.
This incident has been resolved.
The provider applied fix on the service and it is stable, we will be monitoring.
We are experiencing an outage with one of our DB services. This is affecting the usability of the chatbots and the platform and we will update when we have more details.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our database systems to improve security in terms of login, roles and promoting internal security. This maintenance will directly contribute to improving the security of the system. This maintenance may cause service interruptions during its execution. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.
In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services. Service interruptions may occur during maintenance. We will endeavor to keep these disruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: help@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.
jul 2024 a sep 2024
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