Jelou - Notice history

All systems operational

Notice history

Sep 2025

Scheduled platform maintenance
Scheduled for September 18, 2025 at 5:00 AM – 7:00 AM about 2 hours
  • Planned
    September 18, 2025 at 5:00 AM
    Planned
    September 18, 2025 at 5:00 AM

    In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance.

    We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.

    Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service.

    Schedule:

    • EC: 00:00 (GMT-5)

    • MX: 23:00 (GMT-6)

    • BR: 02:00 (GMT-3)

Routine platform maintenance
Scheduled for September 18, 2025 at 3:00 AM – 5:00 AM about 2 hours
  • Planned
    September 18, 2025 at 3:00 AM
    Planned
    September 18, 2025 at 3:00 AM

    As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry.

    Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai

    Schedule:

    • EC: 22:00 (GMT-5)

    • MX: 21:00 (GMT-6)

    • BR: 00:00 (GMT-3)

Database scheduled maintenance
  • Completed
    September 12, 2025 at 7:00 AM
    Completed
    September 12, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    September 12, 2025 at 5:00 AM
    In progress
    September 12, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 12, 2025 at 5:00 AM
    Planned
    September 12, 2025 at 5:00 AM

    In order to improve the security of our platform and increase user satisfaction, we will be performing preventative maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our database services.

    Service interruptions may occur during maintenance. We will do our best to minimize these interruptions.
    If you have any issues or need help understanding this change, please contact the appropriate support teams to coordinate: help@jelou.ai.

    Thank you for your continued trust in us and for being part of our community.
    We will continue to work hard to provide you with exceptional service.

    Schedule:

    • EC: 00:00 (GMT-5)

    • MX: 23:00 (GMT-6)

    • BR: 02:00 (GMT-3)

Platform scheduled maintenance
  • Completed
    September 11, 2025 at 7:00 AM
    Completed
    September 11, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    September 11, 2025 at 5:00 AM
    In progress
    September 11, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    September 11, 2025 at 5:00 AM
    Planned
    September 11, 2025 at 5:00 AM

    In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services.

    Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai.

    Thank you for your continued trust in us and for being part of our community.

    We will continue to work hard to provide you with exceptional service.

    Schedule:

    - EC: 00:00 (GMT-5)

    - MX: 23:00 (GMT-6)

    - BR: 02:00 (GMT-3)

Platform routine maintenance
  • Completed
    September 11, 2025 at 5:00 AM
    Completed
    September 11, 2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    September 11, 2025 at 3:00 AM
    In progress
    September 11, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    September 11, 2025 at 3:00 AM
    Planned
    September 11, 2025 at 3:00 AM

    As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry. Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai

    Schedule:

    - EC: 22:00 (GMT-5)

    - MX: 21:00 (GMT-6)

    - BR: 00:00 (GMT-3)

Aug 2025

Facebook and Instagram DM's outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Instagram DMs have been fully restored and are now operating normally. We are performing additional checks to ensure full functionality.

  • Identified
    Identified

    Facebook DMs have been fully restored and are now operating normally.

  • Investigating
    Investigating

    We are currently investigating this issue with the Meta team.

Platform routine maintenance
  • Completed
    August 22, 2025 at 5:00 AM
    Completed
    August 22, 2025 at 5:00 AM

    The scheduled maintenance has been completed.

  • In progress
    August 22, 2025 at 3:00 AM
    In progress
    August 22, 2025 at 3:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    August 22, 2025 at 2:00 AM
    Planned
    August 22, 2025 at 2:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    August 20, 2025 at 12:22 AM
    Planned
    August 20, 2025 at 12:22 AM

    As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry. Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai Schedule: - EC: 22:00 (GMT-5) - MX: 21:00 (GMT-6) - BR: 00:00 (GMT-3)

WhatsApp Message Delivery Delays
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    Identified

    We are currently experiencing delays in message reception and delivery. The issue has been escalated to the corresponding provider, and we can confirm that no data will be lost. All message events are being queued and will be delivered once the service is fully restored. We apologize for any inconvenience this may cause.

Intermittent Write Operations in Datum
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    We are currently experiencing intermittent issues with write operations in Datum. Our technical team is already working to restore normal service as soon as possible. Updates will be provided as we make progress.

WhatsApp Delay
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently experiencing issues with WhatsApp Flows. These are direct WhatsApp issues and will be updated.

Jul 2025

Platform scheduled maintenance
  • Completed
    July 31, 2025 at 7:00 AM
    Completed
    July 31, 2025 at 7:00 AM

    The scheduled maintenance has been completed.

  • In progress
    July 31, 2025 at 5:00 AM
    In progress
    July 31, 2025 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 31, 2025 at 4:00 AM
    Planned
    July 31, 2025 at 4:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 28, 2025 at 4:51 PM
    Planned
    July 28, 2025 at 4:51 PM

    In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)

Platform routine maintenance
  • Completed
    July 31, 2025 at 5:00 AM
    Completed
    July 31, 2025 at 5:00 AM

    The scheduled maintenance has been completed.

  • In progress
    July 31, 2025 at 3:00 AM
    In progress
    July 31, 2025 at 3:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 31, 2025 at 2:00 AM
    Planned
    July 31, 2025 at 2:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 28, 2025 at 4:49 PM
    Planned
    July 28, 2025 at 4:49 PM

    As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry. Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai Schedule: - EC: 22:00 (GMT-5) - MX: 21:00 (GMT-6) - BR: 00:00 (GMT-3)

Platform scheduled maintenance
  • Completed
    July 24, 2025 at 7:00 AM
    Completed
    July 24, 2025 at 7:00 AM

    The scheduled maintenance has been completed.

  • In progress
    July 24, 2025 at 5:01 AM
    In progress
    July 24, 2025 at 5:01 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 24, 2025 at 4:00 AM
    Planned
    July 24, 2025 at 4:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 21, 2025 at 4:25 AM
    Planned
    July 21, 2025 at 4:25 AM

    In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)

Platform routine maintenance
  • Completed
    July 24, 2025 at 5:00 AM
    Completed
    July 24, 2025 at 5:00 AM

    The scheduled maintenance has been completed.

  • In progress
    July 24, 2025 at 3:00 AM
    In progress
    July 24, 2025 at 3:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 24, 2025 at 2:00 AM
    Planned
    July 24, 2025 at 2:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 21, 2025 at 4:24 AM
    Planned
    July 21, 2025 at 4:24 AM

    As part of our commitment to ensuring a secure and reliable system, we will be performing routine maintenance. There is expected zero downtime, so no need to worry. Thank you for your understanding and cooperation. If you have any kind of problem or need help with understanding of this change, kindly reach out to the respective support teams for coordination: ayuda@jelou.ai Schedule: - EC: 22:00 (GMT-5) - MX: 21:00 (GMT-6) - BR: 00:00 (GMT-3)

Platform scheduled maintenance
  • Completed
    July 17, 2025 at 7:00 AM
    Completed
    July 17, 2025 at 7:00 AM

    The scheduled maintenance has been completed.

  • In progress
    July 17, 2025 at 5:00 AM
    In progress
    July 17, 2025 at 5:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    July 17, 2025 at 4:00 AM
    Planned
    July 17, 2025 at 4:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    July 14, 2025 at 7:55 PM
    Planned
    July 14, 2025 at 7:55 PM

    In order to improve the security of our platform and increase the satisfaction of our users, we will perform preventive maintenance on our systems. This work will contribute to improving the environment, as well as the stability and availability of our services. Service interruptions may occur during maintenance. We will endeavor to keep these interruptions to a minimum. If you have any issues or need help understanding this change, please contact the respective support teams for coordination: ayuda@jelou.ai. Thank you for your continued trust in us and for being part of our community. We will continue to work hard to provide you with exceptional service. Schedule: - EC: 00:00 (GMT-5) - MX: 23:00 (GMT-6) - BR: 02:00 (GMT-3)

Jul 2025 to Sep 2025

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